Shipping policy
Shipping Policy Last updated: May 30, 2026
Delivery Zones We deliver anywhere in Québec and Canada. Some oversized items (TVs, appliances, etc.) may be limited to certain regions — applicable restrictions are indicated on the product page.
Processing Times Orders are processed within 1 to 3 business days following payment confirmation. Orders placed on weekends or holidays are processed on the next business day.
Delivery Times
| Destination | Estimated Timeframe |
|---|---|
| Saint-Jean-sur-Richelieu area and surroundings | 1 to 3 business days |
| Rest of Québec | 3 to 7 business days |
| Rest of Canada | 5 to 10 business days |
These timeframes are provided as estimates and may vary depending on the carrier and time of year.
Shipping Costs Shipping costs are calculated automatically based on weight, dimensions, and destination, and are displayed at checkout before payment confirmation.
Order Tracking A tracking number will be sent to you by email once your order has shipped. You can track your package directly on the carrier's website.
Oversized Items Large items (big-screen TVs, appliances, etc.) may require delivery by a specialized carrier. In such cases, you will be contacted to schedule a delivery appointment.
Damaged or Lost Orders If your order arrives damaged or does not reach you within the expected timeframe, please contact us within 48 hours of delivery at [email protected], providing your order number and photos if applicable. We will handle the claim with the carrier on your behalf.
Contact For any shipping-related questions: 📧 [email protected] 📍 800 Industriel, Dock 20, Saint-Jean-sur-Richelieu, QC J3B 8G4