Refund policy

We apply a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition as when you received it — unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. To initiate a return, please contact us at [email protected]. Please note that returns must be sent to the following address: 800 Industriel, Dock 20, Saint-Jean-sur-Richelieu, J3B 8G4. If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted. You can always contact us for any return-related questions at [email protected].

Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the issue and make it right.

Exceptions / Non-Returnable Items Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers, or plants), custom products (e.g. special orders or personalized items), and personal care products (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item. Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

14-Day Cooling-Off Period in the European Union Notwithstanding the above, if goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition as when you received it — unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may take additional time to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at [email protected].